Troubleshooting

There's a bit of a learning curve to using SnozzlePro. Please browse these topics, or drop us note if your problem isn't covered and you need additional assistance!

Problem: I don't know which end of the SnozzlePro to use on my attachment.

Solution: The SMALL END (opposite the SnozzlePro logo) is used on your nozzle attachment. Be sure to follow our how-to-use video for step-by-step instructions.

Problem: SnozzlePro doesn't fit on my Xtava Black Orchid diffuser.

Solution: It may seem like the SnozzlePro is too small for your Black Orchid, but we promise it fits perfectly! To see how it's connected, follow our how-to-use video for step-by-step instructions or contact us for assistance.

Problem: SnozzlePro pops off my Black Orchid Diffuser. Is it defective?

Solution: Not at all! Make sure the SMALL END (opposite the SnozzlePro logo) is connected to the diffuser nozzle AND the SnozzlePro is pushed down, all the way around the nozzle until it's snugged up tight against the diffuser head to secure it into place. Diffuse on low-speed and low-heat. PRO TIP: To improve your SnozzlePro's super-grippy grip, wash it in dishwashing liquid (we like Dawn) and air dry before use. Need more help? Follow our how-to-use video for step-by-step instructions or contact us for assistance.
 

Problem: My SnozzlePro doesn't grip well. How do I fix that?

Solution: To improve your SnozzlePro's super-grippy grip, wash it in dishwashing liquid (we like Dawn) and air dry before use. Diffuse on low-heat and low-speed.

Problem: SnozzlePro pops off my hair dryer.

Solution: Make sure the LARGER end (with the SnozzlePro logo) is placed over your hair dryer nozzle and secured into place. Diffuse on low-speed and low-heat. To improve your SnozzlePro's super-grippy grip, wash it in dishwashing liquid (we like Dawn) and air dry before use.
 

Problem: The Black Orchid is too heavy for my Dyson hair dryer. It pops off.

Solution: The SnozzlePro "hack" works on Dyson Supersonic Hair Dryers manufactured after 2018, That's because the newer Dyson Supersonic Hair Dryers have magnetic styling attachments 2x stronger than the older models. Contact Dyson Support to request a new 2x stronger magnetic concentrator nozzle attachment.

 

Problem: SnozzlePro pops off the Black Orchid when I'm diffusing with my Dyson Supersonic Hair Dryer. How do I fix that?

​Solution: Once SnozzlePro is properly secured to your Black Orchid diffuser (see how-to video instructions), Insert the non-magnetic end of your Dyson concentrator nozzle halfway down into the SnozzlePro. (Note: Over inserting the concentrator will cause the diffuser to detach.)